Nolan Grush

Salesforce Administrator — Revenue Operations

McKinney, TXEmailLinkedInTrailblazer

Summary

Salesforce Administrator on a Revenue Operations team, focused on Flow architecture, org security, and the integrations that keep a go-to-market org running. 5x Salesforce certified, with hands-on experience in automation cleanup, connected-app security, and org-to-org data migration. Known for meticulous attention to detail and for turning messy, manual processes into scalable systems.

Experience

Jama Software — Salesforce Administrator, Revenue Operations

Boston, MA (Remote)May 2025 – Present

  • Migrated 20+ integrations off a single shared credential onto individually scoped integration users, eliminating unwarranted cross-system access and reducing security exposure.
  • Led a security audit of ~60 Connected Apps, revoked unused access, and migrated to External Client Apps where supported, ahead of platform-wide security changes.
  • Architected an org-wide Flow and validation-rule bypass framework (~30 record-triggered flows across Lead, Contact, Account, and Opportunity) enabling safe automation testing and error-free bulk data loads.
  • Co-led a legacy automation cleanup, retiring 60 Workflow Rules and 5 Process Builders by consolidating their logic into modern Flows.
  • Designed and built mobile-specific Lightning record pages for Sales, CSMs, and Sales Management — taking Salesforce mobile from unused to a field tool reps now use to generate quotes on the go.
  • Led Salesforce-side work for a Sage Intacct package upgrade and support the ongoing Steelbrick → DealHub CPQ migration (earned DealHub Certified Admin in preparation).

PDX Renovations — Independent Salesforce Consultant

Portland, OR (remote)Jul 2024 – Jul 2025

  • Supported day-to-day Salesforce administration for a fast-paced real estate investment firm — lead management, opportunity tracking, and workflow optimization.
  • Built Zapier integrations connecting external tools (web forms, SMS platforms) directly into Salesforce, streamlining inbound lead capture and follow-up.
  • Advised the COO on Salesforce best practices and platform scalability; served as point of contact for all third-party integrations and managed-package vendors.

Goosehead Insurance Agency — Salesforce Systems Analyst

Westlake, TXSep 2024 – Apr 2025

  • Built and enhanced custom automations, Flows, and system configurations supporting cross-functional business processes and resolving complex platform issues.
  • Closed 70+ internal support cases in 7 months (avg. 6.2 hours per case), from field updates to Flow, validation-rule, and automation bugs.
  • Partnered with business stakeholders to translate technical issues into practical solutions while maintaining a high level of customer service.
  • Created FormAssembly forms to improve lead-generation metrics for the Sales and Enterprise Sales teams.

PDQ America — Salesforce Administrator

White Oak, TXSep 2022 – Sep 2024

  • Integrated third-party applications — Avochato (SMS), RingCentral (VoIP), and Microsoft Outlook (email) — with Salesforce.
  • Managed user setup, custom object and field creation, page layouts, and Lightning pages; routinely cleaned and de-cluttered data via reports, Data Loader, and AppExchange tools.
  • Developed external-data reporting processes with Data Loader, significantly improving data visibility.
  • Migrated data from a legacy Salesforce org into a new out-of-the-box org with customized objects, fields, reporting, and Flows.
  • Built static and dynamic lists, marketing emails, and Engagement Studio programs in Account Engagement (Pardot) for marketing outreach.
  • Point of contact for every application in PDQ America's tech stack.

Certifications

5x Salesforce Certified

Education

Texas A&M University — B.S., Sport Management (Business minor)2014 – 2018College Station, TX

Skills

Platform

Flow automationValidation rulesSecurity & sharing modelPermission setsLightning App BuilderReports & dashboardsData migration (Data Loader)

CPQ & RevOps

DealHub CPQSalesforce CPQ (Steelbrick)Account Engagement (Pardot)Sage IntacctGongUserGems

Integrations

ZapierFormAssemblyRingCentralAvochatoDocuSignOutlook

Building things

AstroCloudflare WorkersTypeScriptD1 (SQLite)Claude API